Legal
Withdrawal
Updated: 13 November 2026
Legal translation: the German source wording prevails where mandatory user rights permit.
Consumer withdrawal notice
Consumers generally have 14 days from contract conclusion to withdraw from an eligible distance contract without stating reasons. Send a clear notice to Jörg Hoffmann Software & Service, Borstendorfer Str. 12, 09575 Eppendorf, Germany, webmaster@hoffmann-software.de. Dispatch before expiry is sufficient.
After valid withdrawal we refund payments received within 14 days using the original payment method unless otherwise agreed; lawful proportional compensation for services started on express request may apply. The 30-day free trial does not replace the legal withdrawal right.
Sample wording: “I hereby withdraw from my contract for HoffAD Cloud. Ordered on: __. Name: __. Address: __. Email or contract ID: __. Date: __.” An additional two-step online withdrawal function must be available on the booking website; email alone is not a substitute.